At Heavycool, we need you to be absolutely glad together along with your purchase. If for any purpose you want to return an object or request a refund, our trustworthy coverage guarantees a clean method.

1. Requesting a Return/Refund:

To provoke a go-back or request a refund, please comply with the steps below:

• Contact our customer support group at support@heavycool.store within 7 days from the date of shipping.
  
• Provide your order number, the object(s) you want to go back, and the purpose for the go-back (e.g., broken, incorrect object, etc.).
  
• Ensure the object is unused, unwashed, and in its authentic packaging to qualify for a go-back.
  

2. Conditions for Return/Refund:

• Damaged or Faulty Items: If your sweatshirt arrives broken or faulty, please contact us within 7 days of receiving the object. We will provide a complete refund or alternate for a brand-new object, together with transport charges.
  
• Wrong Item Received: If you acquire the incorrect product, please reach out within 7 days of receiving the object. We will either update the object or refund your purchase, together with any greater transport charges incurred.
  
• Item Not Delivered: If your sweatshirt hasn't arrived in the predicted shipping time frame, please contact us. We will look at the problem and provide either a substitute or a refund.
  
• Order Cancellations: If making a decision to cancel your order, please notify us within 24 hours of putting in the order. Once the order is processed or shipped, cancellations are not possible; however, you may comply with the go-back method after receiving the object.
  

3. Timeframe for Returns/Refunds:

• Refund Processing: Once we acquire the back object(s), your refund may be processed within 3 enterprise days. The quantity may be credited on your authentic price method. Please notice that it is able to take extra time for the refund to appear in your account, relying on your price provider.
  

4. Refund Timeframe:

• After your go-back has been approved, you may anticipate your refund to be processed within three enterprise days.
  

5. Refund Eligibility:

• Final Sale Items: Please notice that a few objects might not be eligible for return or refund, including very last sale objects, unless they are faulty or broken upon arrival.
  

Thank you for purchasing from Heavycool. We're right here to make sure you have a hassle-free revel and are satisfied to assist with any go-back questions you could have.